Support

Email us at help@somi.life. One person reads it, and you will get a reply — usually within two working days.

Useful things to include: the email address you sign in with, whether you were on the web or the iOS app, and what you expected to happen.

The things that go wrong most

• Can’t sign in? A sign-in link works once and expires 24 hours after we send it, so an older one in your inbox will not work. Request a fresh one, use the most recent email, and check spam for mail from SÒMI.
• A photo is in the wrong place. SÒMI reads the location from the photo’s own metadata. Screenshots and exported files often have none, and a photo with no coordinates falls back to the trip’s own place — which you pick from a list when you create the trip. One photo’s coordinates cannot be edited in the app yet; write to us if one has landed somewhere badly wrong.
• Connecting the iOS app. Sign in at somi.life, open your profile, generate a device token, then paste it in the app under the Next tab → gear → Account → Connect. The token is shown once, so copy it before you leave the page; if you lose it, revoke it there and generate another.
• Want your data, or want it gone? Write to help@somi.life. We answer within 30 days — see Privacy for what we hold and what you can ask for.